Know Where It Went. Know Who Handled It. Know What Happened.

Custody Trace gives teams a connected view of the movement and handoff history of containers. Every container is tracked zone by zone, every handoff is confirmed and signed, and the complete history can be pulled when it matters.

Supervisor at a warehouse desk asking where a batch is, with no history available

Challenges

When Something Goes Wrong, The History Shouldn't Be Missing.

Without clear custody records, teams can struggle to establish where a specific batch is, who handled it, or what happened during its journey. The decks describe investigations that rely on memory and paper logs and can take days to reconstruct. When a quality issue occurs, incomplete custody records can turn a targeted problem into a broad recall.

Maestro analysing a container's events and recommending the move to sorting

Solution

Make Every Handoff Visible. Accountable. Traceable.

Custody Trace connects the physical movement of containers with digital records of their journey. Through Ithina Edge and Maestro, physical events become signals that can be interpreted, acted on and recorded.

Track containers zone by zone through their physical journey using connected custody hardware.

Tagged container tracked zone by zone across the yard and dock

Capabilities

A Complete Custody Record, Built As The Work Happens.

  • Zone-Level Container Tracking

    Every container is tracked zone by zone, creating visibility across its journey rather than relying on manual reconstruction later.

  • Signed Handoffs

    At each station, the worker confirms the handoff with a tap. The system records who, where and when automatically.

  • Full Custody History

    Supervisors can pull the complete custody trail for a batch, including every station, person and timestamp.

  • Quality Flagging

    When a worker identifies an issue, they can use I-Request to raise a flag that is immediately attached to the container's history.

  • Real-Time Location

    Ithina Edge supports zone-level location in real time through I-Locate and BLE anchors.

  • Custody Hardware

    Ithina's hardware stack includes an NFC chip for I-Custody, with UWB supporting the custody capability.

  • Event-Based Intelligence

    Maestro reads events from the physical edge and uses them as the basis for contextual reasoning and action.

  • Recorded Decisions

    Actions fire instantly and every decision is recorded, creating an operational record that can continuously feed the intelligence layer.


How It Works

Container Movement To Complete Custody History.

  1. Container CT-7843 tagged and registered at Station 1, raw materials

    Tag the container.

    Every WIP container carries a tag, allowing Maestro to track its zone location throughout its production journey.

  2. Handoff confirmed at Station 2, assembly, with handler and timestamp recorded

    Confirm every handoff.

    At each station, the worker confirms the handoff with a tap. The system records who handled it, where the handoff happened and when.

  3. Quality flag raised at Station 3 and attached to the container's history

    Raise a quality flag.

    If a worker spots an issue, they press I-Request. The flag is immediately attached to that container's history.

  4. Station 4 building the container's complete custody history

    Build the custody trail.

    Every station, person and timestamp becomes part of the batch's complete custody history.

  5. Supervisor at Station 5 retrieving the full custody trail in 30 seconds

    Retrieve the history.

    A supervisor can pull the complete custody trail for any batch in 30 seconds.

Ithina Maestro

The Intelligence Layer Behind The Chain.

Ithina Maestro is the AI Orchestration and Reasoning layer connecting physical signals, decisions and actions. It reads events from the physical edge, analyses context, recommends the best action, allows operator approval and executes while recording the decision.

For Custody Trace, this intelligence connects the physical custody event to the digital record making every handoff part of a traceable operational history.

The Ithina Maestro custody-trace board turning physical events into operational intelligence

Use Cases

One Custody Layer. Every Critical Handoff.

  • Container tracking timeline following CT-7843 zone by zone

    Container Tracking

    Track every container zone by zone throughout its journey.

  • Handoff confirmation recording the handler, zone and time

    Handoff Confirmation

    Confirm each station-to-station handoff with a tap while recording who, where and when.

  • Quality investigation opened against a container's recorded custody trail

    Quality Investigations

    When a quality issue occurs, use the recorded custody trail to understand the complete history of the affected batch.

  • Issue flagged against the container's history from the packaging zone

    Quality Flagging

    Attach an issue directly to the container's history using I-Request.

  • Batch traceability view listing every station, person and timestamp

    Batch Traceability

    Pull the complete history of a batch across every station, person and timestamp.

  • Signed chain of custody following a shipment through warehouse and distribution

    Warehouse & Distribution

    Custody Trace is positioned in the Ithina material for Factory · Warehouse, with the custody capability providing a signed chain of custody.


Business Impact

Turn Custody Into Something You Can See.

  • 30 Seconds

    Pull the complete custody trail for any batch instead of reconstructing its history manually.

  • Every Handoff

    Every handoff is confirmed and signed, creating a recorded chain across the journey.

  • Every Station. Every Person. Every Timestamp.

    The complete custody trail keeps the operational history connected and available for investigation.


AI Solutions

AI That Keeps The Chain Intact.

  • Worker checking a refrigerated pallet while the agent confirms it is within range
    Logistics AI Agents

    Cold Chain Compliance

    Tracks the time pharmaceutical products spend outside the cold zone and automatically builds the compliance record.

    Explore Assistant

FAQ

Frequently Asked Questions

Custody Trace is an Ithina use case that tracks containers zone by zone, confirms and signs handoffs, and provides access to the complete history of a batch.

Contact us

Ready to see the #1 AI Platform in action?