Operator workshops
Hands-on sessions on the shop floor that show store and floor teams how to use labels, alerts and daily workflows with confidence.
Empower your team.Ensure continuous success.
Ithina’s Training & Support services make sure your people know how to get the most from the platform — and that your system stays reliable. From hands-on operator training to enterprise-grade support SLAs, we help you build confidence and keep your operations running smoothly.
Training services
Our comprehensive training program includes
By embedding training into the deployment, we ensure knowledge transfer – so your team can operate and extend the solution independently.
Administrator training
Equip your administrators to manage devices, users and configurations in Ithina Core and Command, and to keep the system running day to day.
Training materials
Manuals, quick-start guides and reference material your team can return to at any time, so knowledge stays available after go-live.
Train-the-trainer
We can train a subset of your staff to become internal Ithina experts, so knowledge is retained within your organisation and new employees can be brought up to speed quickly.
Support services
Our support offerings include
With Ithina Support, you have a clear escalation path. Critical issues can be quickly routed through the approval queue in Command, and every request is tracked with audit visibility.
Continuous learning
Support that keeps your system getting better
Learning never stops with Ithina. Every action and outcome is logged, and we use this operational data to refine the system.
Feedback loops
Support incidents and user feedback feed into our continuous improvement process. We incorporate common learnings into product updates and training materials, so your system gets better over time.
Custom analytics
If desired, we can help you set up dashboards to monitor key performance indicators (uptime, error rates, adoption metrics), highlighting where additional training or support may be needed.
Security & compliance
As threats evolve, we keep your system secure. Support includes guidance on security best practices and, if needed, help with compliance audits, so your operation remains trustworthy.
FAQ
Frequently asked questions
We offer flexible formats. Commonly, we provide on-site training at your facility or live virtual training. Training can be modular (e.g. a half-day for operators, another for IT) or combined as a series. Materials include slide decks, user guides and quick-start videos.
Every deployment includes access to our helpdesk. Support plans can add managed software updates, 24/7 monitoring and SLAs matched to your operational needs.
Our train-the-trainer programme builds internal Ithina experts, and our training materials stay available to your team, so new employees can be brought up to speed quickly.
Our consultants remain available after deployment. If you need to scale up or adjust workflows, we provide guidance and can deliver refresher training for the changes.
We regularly release updates to Maestro and Command. Your support plan can include managed upgrades, so your system always has the latest features and security patches.
Ready to map your intelligence roadmap?
Let’s work together to identify where AI can have the greatest impact in your operations.